A real person on the other side of every request.
Close By Concierge combines an onsite Community Concierge Desk with a simple request tool so resident questions are organized, reviewed, and followed up on with care.
Technology organizes the request. A real person finds the answer.
Communities partner with Close By Concierge to offer a weekly Community Concierge Desk as a resident amenity. We help residents understand where to start, identify appropriate local options, and take the next step with confidence.
Every request is personally reviewed by a dedicated Community Concierge who researches relevant options, checks key information, and provides practical next steps.
Visit weekly office hours
A dedicated Community Concierge is onsite each week to answer questions, receive requests, and help residents in person.
Scan the community QR code
Each property gets its own QR code and landing page so requests are tied to the right community.
Submit the online form
Residents can use a property-specific request form, with personalized research and follow-up from a real person.
Weekly onsite office hours
Residents can walk up during published office hours. If they do not use smartphones, the concierge enters the request for tracking.
Community request tool
Each property gets its own request link, QR code, and landing page. Requests route straight to that community.
Personal research
The Community Concierge researches options and follows up. It is not an automated chatbot or unverified search result.
Monthly feature
Each community receives a resource event, partner feature, or themed session based on resident needs.
Insights report
Management receives aggregate engagement, category, trend, and partnership recommendations.
Private by default
Resident names, apartment numbers, and private request details are not included in standard property reports.