A real person on the other side of every request.
Close By Concierge combines an always-on Community Request Desk with a monthly Concierge Day so resident questions are organized, researched, and followed up on with care.
Technology organizes the request. A real person finds the answer.
Residents submit requests all month through their community's private request desk. A real person researches the options, checks the details, and follows up with practical next steps.
The monthly Concierge Day adds a consistent in-person presence with face-to-face help and a catered community gathering.
Submit anytime
Residents can request help by QR code, online form, email, or text through their community's private desk.
Get human research
Simple lookups are answered by the next business day; deeper research is followed up within three business days.
Attend Concierge Day
Once a month, residents can drop in for face-to-face help and connect during a hosted community gathering.
Community Request Desk
Each property gets a private request desk connected to that community by QR code, online form, email, and text.
Community-specific request tool
Each community has its own request link and landing page so requests route to the right property.
Clear turnaround
Residents know what to expect: next-business-day answers for simple lookups and three business days for deeper research.
Monthly Concierge Day
The concierge is onsite once a month for drop-in support, connection, and a catered resident gathering.
Community connections
Resource partners and programming are brought in based on what residents are actually asking for.
Community Insights
Management receives anonymized reporting on engagement, top request categories, response time, trends, and recommendations.